Our policy lasts 14 days from the day your refund was approved. Most banking institutions take longer to process refunds from the day we issue a refund. (All refunds issued receive a confirmation email for the customers record) . If 14 days have gone by since the refund issued day, Check with your bank to ensure it is not pending, contact our support team so we can verify your refunds was properly issued.( We always refund any purchases approved for refund, Anais Omari will never mislead it's customers. Before a refund is approved, we investigate quickly and efficiently and must refund any funds we have approved as eligible for a refund).
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned and or refunded. Customized items ,Hair extensions, Magazines, can not be refunded as this items can not be refunded returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your refund, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@anaisomari.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product,We will send you our return item address via email (Please Be sure to contact us within 48 hours of receipt of the item with any issues)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We usually ship out exchange items within 1-4 days based on availability
If you are shipping an item over $75, you should consider shipping service with tracking number or purchasing shipping insurance. We don’t guarantee that we will receive your returned item as it depends on the post office shipping the item.